WHAT IS MEDIATION?
Mediation is a form of alternative dispute resolution with the help of a third party, the mediator.
It is a method in which a conflict is approached constructively with the intention of facilitating understanding and empathy. Based on this the conflicting parties are enabled to find solutions that are consensual. Consensual solutions are the most sustainable, especially so, when the consensus has been revealed through a transparent process with which the participants can identify.
Mediation is effective when relationships are stuck and or where communication is impaired or has become impossible.
We have relationships whenever we are in involved with others, this being the work place, our family, romantic relationships, teams and groups, neighbours, our community and of course also when leaving a relationship, during separation or divorce.
Mediation can help to build and implement a constructive communication and conflict culture in interpersonal relationships, organisations and companies.
If a mediation is not possible due to fear or not cooperation of a party, it is also possible to clarify the conflict in a counseling session.
THE PROCESS
Mediation is a structured conversation that is facilitated by the mediator who is the neutral/multipartial, third party.
The conflicting parties describe their take on the conflict. The issues are gathered and structured and form the content of the mediation process. All issues are addressed, making sure that each party is heard and understood. Once all is said and understood, understanding and insight surface.
Based on this new understanding, solutions emerge, are developed and discussed and checked for feasibility. They are adjusted and refined as necessary and are then agreed upon in writing.
A mediation begins with a request from an affected party and it is then determined whom will be taking part in the mediation process.
A first mediation session takes between 2,5 and 3 hours and depending on the progress, can be followed up by another 1 or two sessions. The time for a mediation also depends on the amount of participants.
ROLE OF THE MEDIATOR
As mediator I support and facilitate the parties on their way to addressing, clarifying and solving their issues and I am responsible for the entire process.
I offer the structure and guidance for open and constructive communication and support this by using a wide variety of communication techniques, mainly questions.
As mediator I do not offer advice, interpretations or analysis. I simply mirror and repeat what I hear and make sure that all parties are heard and understood. The solution is the result of the mediated parties and emerges from the process.